MONI Home Security Review

Monthly Monitoring Fees

  • MONI – $44.95
  • LiveWatch – $29.95
  • ADT – $28.99
  • Protect America – $41.99

Minimum Contract Period

  • MONI – 3 Years
  • LiveWatch -1 Year
  • ADT – 3 Years
  • Protect America – 3 Years

Number of 24-hr Plans

  • MONI – 3 Plans
  • LiveWatch – 4 plans
  • ADT – 3 Plans
  • Protect America – 3 Plans

Customer Service Availability

  • MONI – 100%
  • LiveWatch – 61%
  • ADT – 100%
  • Protect America – 80%

Overview

Variety of Equipment

Complete Plans

Video feed

Mobile Control

In-depth Review

MONI is a national home monitoring service that used to operate under the name Monitronics. They offer monitoring services, as well as equipment and installation. They earn a spot on our best companies for their offering of equipment that is similar to that other brands offer, as well as their longstanding reputation.
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Fees & Policies

MONI had the 5th best fees out of the companies that we reviewed, and their options for different monitoring packages and devices help put their fees into context. They offer 3 main plans, Standard, HomeTouch, and HomeTouch Premier. All of the plans provide basic equipment, but the two advanced plans charge higher fees for services like home automation and video streaming. In addition to their standard plans, MONI also does takeover monitoring, using your home’s current security system to save you money on buying and installing new technology.

Another factor that can influence your fees is the extent to which you customize your plan. Adding additional devices or features can cause fees to climb surprisingly quickly, so make sure you understand what’s included with the package that you are signing up for.

Monitoring Services

One notable feature MONI offers is interactive monitoring, which lets you check and alter your system remotely. This feature also provides access to home automation features like lighting, locks, and thermostat.

Another aspect of MONI’s monitoring services are the number of ways they can establish connections, including cellular, land-line, broadband, and even VoIP. Consequentially, this gives them the ability to cover the vast majority of the country, regardless of their connection options. However, some of the more advanced features like VoIP may cause you to incur extra fees.

Installation & Support

Support is one area where MONI falls a bit short, they offer phone support but no live chat options online. You can still use email, however, but the provided form is not specific to customer support, which can cause some headaches if you are trying to quickly resolve a problem or are having trouble finding the answers that you need. Moreover, the customer service number on the company website redirects to a sales specialist, making obtaining support more frustrating than it should be, especially when compared to other security monitoring companies that we’ve reviewed.

Summary

MONI is worth investigating if you are in the market for a home security monitoring service. Their flexible plans make them appealing to a wide range of customers and their coverage options are superb. However, they fall down when it comes to customer support and service, and, as a result, fail to crack the elite levels of our home security monitoring reviews. On the whole the good outweighs the bad, so look into them, but if you demand top-notch customer service you may find yourself disappointed.
MONI