LiveWatch Home Security Review

Monthly Monitoring Fees

  • LiveWatch – $29.95
  • ADT – $28.99
  • Protect America – $41.99

Minimum Contract Period

  • LiveWatch -1 Year
  • ADT – 3 Years
  • Protect America – 3 Years

Number of 24-hr Plans

  • LiveWatch – 4 plans
  • ADT – 3 Plans
  • Protect America – 3 Plans

Customer Service Availability

  • LiveWatch – 61%
  • ADT – 100%
  • Protect America -80%

Overview

Variety of Equipment

No Cancellation Fee

User-friendly

Mobile Control

In-depth Review

LiveWatch is one of the newer home security companies around, but its focus on customer satisfaction and huge selection of equipment set it apart. LiveWatch has competitive fees for home alarm monitoring, friendly contracts, and helpful customer service, all of which help it top our list.
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Fees & Policies

LiveWatch’s policies are the best among companies we reviewed. Their most notable feature is a no-early-cancellation policy. The result is that it’s almost like you don’t have a contract at all. You buy your equipment from LiveWatch, but there is a one-year return policy on it if you are not satisfied. Their monitoring fees are competitive with other companies we reviewed.

Monitoring Services

One of the most appealing things about LiveWatch’s services is that they can use the security equipment already installed at your house, so there’s no need to pay for new tech. Even if you currently lack equipment, LiveWatch’s price is reasonable. They offer monitoring services in all 50 states, so you can be covered no matter where you are in the country.

LiveWatch’s UL-listed monitoring stations can use cellular signals or the internet to communicate with your equipment. They also offer live-streaming services from your security cameras. Their mobile app works with door locks, lighting, and other IoT security technology. Moreover, the app offers a two-way intercom so you can speak with emergency responders even if you are not at home.

In addition to these services, LiveWatch also offers a service called ASAPer. ASAPer sends instant notifications to a pre-selected group of people if an alarm goes off. It also opens a single group chat so that everyone can communicate in real time, making it incredibly appealing to families.

Installation & Support

LiveWatch’s equipment comes pre-programed, though you can reprogram it yourself if you want different options on different devices. Their 24 hour customer service makes this process easy, as does their database of manuals and video guides on their website.

LiveWatch’s equipment comes from a selection of industry-leading brands, and each device is sold separately, allowing you to customize your system to meet your needs. All of the systems include a control panel to monitor your devices. Typical setups include entry sensors as well as burglar alarms to provide maximum coverage. LiveWatch does not have in person repair technicians, but that is standard for the industry, instead they rely on their customer service to help you troubleshoot any problems. There’s a two year warranty on all products, which is somewhat shorter than other companies.

Summary

LiveWatch is an excellent choice when it comes to home security services, despite its lack of professional installation or on-site service. However, the wide variety of devices offered, along with their favorable contract terms make LiveWatch one of the best home security companies in the business.
LiveWatch